Recent disruption has complicated the higher education landscape. Now, more than ever before, keeping student paperwork and employee work flowing is key. At Northeast Iowa Community College, electronic forms, workflow automation and document management (often called enterprise content management or ECM) is proving essential in this pursuit. Ray Kieffer, Systems Analyst at NICC, will discuss how ECM provides a complete view of student and employee records-helping prepare NICC for multiple scenarios moving forward. Ray will also highlight NICC’s efforts to gain end user support, before summarizing challenges the institution has overcome leveraging ECM.